So, your board just had a discussion about the organization’s allocation of staff and resources over the coming months? They’re debating whether the proposed new service fits into your mission?

These meetings start out fine. But then, someone goes deep. They give an example of a potential problem, or they ask how we should handle this minor detail, or they give their opinion about some small item. That’s where it starts. And, then we get drawn into “the enticing complexity of operations.”

Read More